FAQ
Do you ship internationally?
Yes, we ship internationally.
Can I track my order?
You will receive a confirmation email with a tracking number once your order has been shipped.
What is the Return Policy?
We do not offer returns. If you receive an item that is defective or damaged please contact support@imprintengine.com.
What should I do if I need to change or cancel my order?
We do not guarantee cancellations or changes. Please contact support@imprintengine.com for any issues.
How long will my shipment take to arrive?
Most domestic US orders are delivered 4-7 days after shipment, and international shipments typically take 7-14 business days after shipment. Please note that shipments to remote or difficult-to-reach areas may experience longer delivery times.
Who operates the MathWorks Merch Shop?
The MathWorks Merch Shop is operated by Imprint Engine. For support related to the Merch Shop, contact support@imprintengine.com.
Can I purchase MathWorks software here?
No, the Merch Shop exclusively offers MathWorks brand merchandise. MATLAB, Simulink, training, and other services are not available for purchase here. For MathWorks products and services please visit the MathWorks website.
Can I combine orders for MathWorks software and Merch Shop items?
No, orders for MathWorks software and merchandise from the MathWorks Merch Shop cannot be combined. Software purchases should be made through the MathWorks website, while merchandise orders are processed separately by the Merch Shop.
Do I need a separate account for the MathWorks Merch Shop, or can I use my existing MathWorks Account from the MathWorks website?
A separate account is required for the MathWorks Merch Shop as it operates independently from the MathWorks website and is managed by a third-party company. You have the option to check out as a guest or create a new Merch Shop Account. Creating a Merch Shop Account facilitates faster future purchases and access to order history.
Can I use a Purchase Order (PO) in the Merch Shop?
No, the Merch Shop does not accept POs as a payment method.
Can I use Merch Shop discounts to purchase MathWorks software, training, or services?
No, discounts from the Merch Shop are exclusive to merchandise and cannot be applied to the purchase of MathWorks software, training, or services on the MathWorks website.
What payment methods are accepted?
We accept all major credit cards.
How do I contact the MathWorks Merch Shop?
Email support@imprintengine.com. If you need help with a specific order, please include the order number. All inquiries go to Imprint Engine as they manage the MathWorks Merch Shop.
FAQ for MathWorks Staff
Is there an employee discount for MathWorks staff?
Yes, the employee discount is automatically applied to your purchases. The MathWorks Merch Shop uses Single Sign-On (SSO) via PingID, which recognizes you as MathWorks staff. If you are logged in through SSO, the discounted prices will be visible, and the discount will be applied at checkout.
Can MathWorks staff have items shipped to home address?
Yes, items are shipped from the Imprint Engine warehouse so you can have items shipped directly to their home.
Who should MathWorks staff contact if there are issues with an order?
Staff should contact support@imprintengine.com, and the Imprint Engine Team will investigate the issue.
